At TEST QUALITY LLC, we want our customers to have a clear and satisfactory shopping experience. If you are not completely satisfied with your purchase, you may be eligible for a return, refund, or exchange in accordance with the conditions outlined in this Refund & Return Policy.
Please review this policy carefully before submitting a return request.
1. 30-Day Return Policy
Customers may request a return within 30 days of the delivery date.
To be eligible for a return, the return request must be submitted within the 30-day return period.
Returns requested after 30 days from the delivery date may not be accepted unless otherwise required by applicable law.
2. Return Conditions
To qualify for a return, the product must meet the following conditions:
- The return request is submitted within 30 days of delivery.
- The product is in its original condition.
- The product has not been used.
- The product has not been damaged, altered, modified, or improperly handled.
- The product does not show signs of use, wear, testing, installation, or operation.
- The original packaging, accessories, manuals, and other included materials should be returned where applicable.
- The product must be in a condition that allows it to be resold.
Non-Returnable Products
Products that have been used or products that are no longer suitable for resale due to use, damage, alteration, wear, missing components, or other conditions affecting their resale value are not eligible for return.
This requirement is particularly important for measurement instruments because products that have been used, operated, installed, modified, or otherwise handled may not be suitable for resale as new merchandise.
Products returned without prior authorization may be refused or returned to the customer.
3. Returns for Quality Issues
If you receive a product that is defective, damaged during delivery, or has a verified quality-related issue, please contact us promptly after receiving the order.
For approved returns resulting from a product quality issue or an error attributable to TEST QUALITY LLC, we will cover the reasonable return shipping cost.
Customers may be asked to provide photographs, videos, order information, product details, or other documentation to help us evaluate the issue.
If the issue is verified, we will provide appropriate return instructions.
4. Returns for Non-Quality Reasons
If you wish to return an eligible product for a reason unrelated to product quality, such as a change of mind, ordering the wrong item, or no longer needing the product, the customer is responsible for the return shipping cost.
The product must still satisfy all applicable return conditions described in this policy.
Original shipping charges, if any, may not be refundable for returns that are not related to a product quality issue.
5. Return Process
To request a return, please follow these steps:
Step 1: Contact Us
Email [email protected] with:
- Your full name
- Order number
- Product name
- Reason for the return
- Relevant photographs or supporting information, when applicable
Step 2: Wait for Return Authorization
Our customer service team will review your request and determine whether the product qualifies for return.
Please do not send the product to us before receiving return instructions or authorization.
Step 3: Prepare the Product
Once your return is approved, carefully package the product to help prevent damage during transportation.
Whenever possible, include the original product packaging, accessories, manuals, and other materials supplied with the order.
Step 4: Ship the Return
Send the approved return to the return address provided by our customer service team.
For quality-related returns approved by TEST QUALITY LLC, we will provide instructions regarding the applicable return shipping arrangement.
For returns unrelated to product quality, the customer is responsible for the return shipping cost.
Step 5: Inspection and Refund
After we receive the returned product, we will inspect it to confirm that it meets the return conditions.
If the return is approved, the applicable refund will be issued to the original payment method.
6. Refund Processing Time
Once an eligible returned product has been received and the return has passed inspection, TEST QUALITY LLC will process the refund within 3–5 business days.
The refund will be issued to the original payment method used for the purchase.
After we process the refund, the time required for the funds to appear in your account may vary depending on your bank, credit card issuer, or payment service provider.
7. Exchanges
We may offer exchanges for eligible products, subject to product availability.
To qualify for an exchange:
- The request must be submitted within 30 days of delivery.
- The product must be unused and in resalable condition.
- The product must not be damaged, altered, or improperly handled.
- All applicable original components and packaging should be included where applicable.
If the requested replacement product is unavailable, we may offer a refund or another appropriate solution.
For exchanges caused by a verified quality issue or an error attributable to TEST QUALITY LLC, we will cover the reasonable return shipping cost.
For exchanges requested for non-quality reasons, the customer may be responsible for applicable return and reshipping costs.
8. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from the product you ordered, please contact us as soon as possible at [email protected].
Please provide your order number and clear photographs of the product and packaging when applicable.
We will review the issue and, when the problem is verified as a quality issue or fulfillment error, provide appropriate instructions for a return, replacement, or refund.
9. Items That Cannot Be Returned
Returns may be denied for products that:
- Have been used or operated
- Show signs of wear or improper handling
- Have been altered, modified, or damaged after delivery
- Are missing essential components or accessories
- Are missing original packaging where the packaging is necessary for resale
- Are otherwise in a condition that prevents reasonable resale
Used products or products whose condition has been materially affected and can no longer be resold are not eligible for return.
This policy does not affect any rights or remedies that cannot legally be excluded under applicable law.
10. Return Address
Approved returns should be sent to the following address unless our customer service team provides different written return instructions:
TEST QUALITY LLC
3030 E 46TH AVE UNIT 1
ANCHORAGE, AK 99507
United States
Please obtain return authorization before shipping your package. TEST QUALITY LLC is not responsible for returns sent without authorization or sent to an address other than the authorized return address.
11. Refund Exceptions
Refunds may be adjusted or denied if a returned product does not meet the requirements of this policy.
Where a product has been used, damaged, altered, or otherwise affected in a manner that prevents resale, the return may be rejected.
Any determination will be made based on the condition of the returned product and applicable law.