At TEST QUALITY LLC, we respect your privacy and are committed to protecting the personal information you provide when using our website and purchasing our measurement instruments. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information and describes the privacy rights available to our customers.
By accessing or using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with our website, we may collect the following categories of information:
Personal and Contact Information
- Full name
- Billing and shipping address
- Email address
- Telephone number
Order and Transaction Information
- Products purchased
- Order number and order history
- Payment-related information
- Billing details
- Shipping and delivery information
Payment card information may be processed directly by our third-party payment service providers. We do not intentionally retain complete payment card numbers on our own systems.
Website and Technical Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Operating system
- Website activity and interaction information
- Referring and exit pages
- Date and time of website access
We may use cookies and similar technologies to support website functionality, improve performance, understand website usage, and enhance the customer experience.
2. How We Use Personal Information
TEST QUALITY LLC may use personal information for legitimate business purposes, including:
- Processing and fulfilling orders
- Providing measurement instruments and related products
- Processing payments
- Arranging shipping and delivery
- Providing customer service and responding to inquiries
- Managing returns, refunds, and exchanges
- Communicating with customers about orders and services
- Maintaining and improving our website
- Detecting and preventing fraud, unauthorized activity, and security incidents
- Maintaining business and transaction records
- Complying with applicable legal and regulatory requirements
We do not use personal information for purposes that are materially different from those described in this Privacy Policy without providing appropriate notice where required by applicable law.
3. How We Share Personal Information
We may disclose personal information to trusted service providers and business partners when reasonably necessary to operate our website and provide services to customers.
These parties may include:
- Payment processing providers
- Shipping and delivery providers
- Website hosting and technology providers
- Website analytics and security service providers
- Customer support and communication providers
- Professional advisors, auditors, and legal service providers
Service providers are expected to use personal information only for authorized business purposes and in accordance with applicable contractual and legal requirements.
We may also disclose information when required by law, legal process, court order, or governmental request, or when reasonably necessary to protect our rights, property, customers, or the security of our website.
4. Sale or Sharing of Personal Information
TEST QUALITY LLC does not sell personal information for monetary consideration.
Where applicable under California privacy law, California residents have the right to opt out of the sale or sharing of their personal information for purposes recognized under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).
California residents may submit a request to:
California Privacy Request Email: [email protected]
Please include sufficient information for us to understand and process your request. We will not discriminate against you for exercising privacy rights provided by applicable California law.
5. California Privacy Rights
If you are a California resident, the CCPA, as amended by the CPRA, may provide you with certain rights regarding your personal information, subject to applicable exceptions and limitations.
These rights may include:
Right to Know
You may request information about the categories and specific pieces of personal information we have collected about you, the sources from which the information was collected, the purposes for collecting or using the information, and the categories of third parties to whom the information may be disclosed.
Right to Delete
You may request deletion of personal information that we have collected from you, subject to certain legal and business exceptions.
Right to Correct
You may request correction of inaccurate personal information maintained by us.
Right to Opt Out of Sale or Sharing
You may request to opt out of the sale or sharing of your personal information where such activities are subject to the CCPA/CPRA.
Right to Limit Certain Uses and Disclosures
Where applicable, you may have the right to limit certain uses and disclosures of sensitive personal information.
Right to Non-Discrimination
You have the right not to receive discriminatory treatment for exercising privacy rights granted by applicable California law.
To submit a California privacy request, please contact:
TEST QUALITY LLC
California Privacy Request Email: [email protected]
We may need to verify your identity before completing certain requests. The information used for verification will be used only for the purpose of processing and securing your privacy request.
6. Privacy Requests and Response Times
You may submit eligible privacy requests by emailing [email protected].
After receiving a request, we may ask for information reasonably necessary to verify your identity and protect against unauthorized disclosure of personal information.
We generally respond to verifiable California consumer requests within the time period required by applicable law. If additional time is permitted and reasonably necessary, we will provide any required notice regarding the extension.
7. Data Retention
TEST QUALITY LLC retains personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business records, resolve disputes, enforce agreements, prevent fraud, and comply with legal, tax, accounting, and regulatory obligations.
Order and transaction-related personal data will be retained for 7 years after the completion of the applicable order, unless a longer retention period is required or permitted by applicable law.
After the applicable retention period expires, personal information will be securely deleted, anonymized, or otherwise disposed of when reasonably practicable.
8. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no method of electronic transmission or storage can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of personal information.
9. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Enable essential website functions
- Remember user preferences
- Understand website traffic and usage
- Improve website performance
- Support security and fraud prevention
- Analyze customer interactions with our website
You may be able to manage or disable certain cookies through your browser settings. Disabling cookies may affect certain website features or functionality.
10. Third-Party Services
Our website may use third-party services to support payment processing, shipping, analytics, security, hosting, communications, and other website functions.
These third parties may process information in accordance with their own privacy policies and applicable legal requirements. We encourage users to review the privacy policies of third-party services when appropriate.
11. Children’s Privacy
Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.
If we learn that we have inadvertently collected personal information from a child under 13, we will take reasonable steps to delete such information where required by applicable law.
12. External Links
Our website may contain links to third-party websites or services. TEST QUALITY LLC is not responsible for the privacy practices, content, or security of external websites.
We encourage you to review the privacy policies of third-party websites before providing them with personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, legal requirements, or privacy practices.
When changes are made, the updated policy will be posted on this page with a revised effective date. Your continued use of our website after an updated Privacy Policy is posted constitutes acknowledgment of the updated policy to the extent permitted by applicable law.